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SWYXTelephony

SWYX Partner

"Swyx has come a long way since Knowall discovered it on Christmas Eve 2001.

Knowall couldn't wait to become a reseller and flew to Germany to meet their team as soon as we could. We then saw it as a radically different, highly competitive phone system that blew the socks off its erstwhile competitors.

It has surpassed even our expectations and is an unusually complete and polished product. Swyx offers highly competitive prices and a pedigree second to none. It should be on everyone's short-list."

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Swixit!

SwyxIt! turns your PC into an efficient and simple to use telephone system

Combined with an audio device, SwyxIt! offers many new functions that perfectly integrate the telephone into the PC world.

Simply put Swyxit is the client software and SWYX Server is the engine behind

Individual user interface click here for image

User requirements for a telephone are as individual as its user's tasks. Due to the fact that traditional PBXs can only offer standard solutions to specific requirements, SWYXIT can dramatically improve productivity as call delivery can be adapted flexibly to individual communication requirements.

SwyxIt! is the absolutely tailor made telephony solution.

By using the innovative skin technology, SwyxIt!'s user interface can be simply configured and customised to an individual's needs. Users can customise thehuge range of functions as well as the software skin on the PC screen. This unique flexibility can also be used to adjust the telephony interface e.g. to reflect corporate identity With a mouse click new speed dials can be added or their labeling changed.

Designing your PC-telephone e.g. like a floor plan or an organigram will provide you with a immediate survey of your company. The supplied skin editor enables PC users to make those changes rapidly. However, Swyx also offers an extensive choice of preconfigured skins to select from at any time. 

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Integrated call routing

The Call Routing Manager offers intelligent efficiency. Iincoming calls are no longer "lost". With SwyxIt! a user can signal colleagues that he or she is making or receiving telephone calls. attending a meeting, on the way to a customer or at home.

SwyxIt! automatically forwards all incoming calls to given rerouting destinations depending on criteria such as time of day, weekdays, holidays or on an entry in Outlook calendar, all according to user defined rules and conditions. EG, calls can be routed to the mobile telephone of the requested person, to another team member or, of course, to the integrated SwyxWare voicemail.

        
Integration in Microsoft Outlook®

SwyxIt! offers powerful telephony functions for every PC application that is equipped with the standard TAPI support, e.g. CRM Software or ERP systems. The integration of SwyxIt! with Microsoft® Outlook® makes dialing from contact files smart and efficient. On incoming calls the appropriate contact window of the caller pops up and contact information can be viewed right away.

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One Click Application Sharing

The Application Sharing feature in SwyxIt! allows you to transfer the desktop of one user to another. Additionally, the user can choose between a read-only mode and a complete remote control for the other user. Therefore, application sharing is an ideal aid. It not only allows users to jointly discuss documents or calculations, but it also lets the administrator take over helpdesk functions.

Extended ringing sound signaling

Depending on the number of the caller, SwyxIt! can select different ringing sounds from any WAV file. You can, for example, record the name of a caller and use this recording as the according ringing sound.

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With caller dependent ringing sounds you know right away who is calling, even when you are not directly at your desk. SwyxIt! has the same flexibility in playing back individual voice messages for specified callers. Beside the general voicemail message a special message for important customers or internal calls can be set up easily.

see: SWYX full list of features

see: SWYX Components

 


Knowall IT Ltd | 103 Hammersmith Road, London W14 0QH | Tel: 0870 225 0377 | info@knowall.net
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Knowall IT Solutions (London) Ltd are an official reseller of SWYX. SWYX, SWYXIT are registered trademarks of SWYX (Swyx Solutions AG) © 2008 Knowall IT Ltd (London) Ltd. All Rights Reserved

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